Pain Point
I love the internet in so many ways, but hate it at the same time for so many others. Chiefly, I moan the loss of human contact in the area of giving and receiving instructions. At the moment, I am wrestling with a website trying to fulfill their requirements for them to stop charging me sales tax on goods I’m buying from them to resell. It seems obvious. They’re a print on demand company and the orders are coming from my website.
But when the effort to make this claim runs up against my inexperience in the area of tax law and whatever system they’re using to judge my application (human or AI), it’s a headpounding experience. Most likely, I’m the main culprit, but there’s no way to get clarity on their instructions, a situation easily solved with a single phone call. It literally makes me want to cry sometimes.
Of course, I will take a deep breath and keep on trying, and along the way, I’ll probably learn something. Although, it’s likely to be one of those things I’ll only need once, which I suppose is part of the frustration. It would be so much more rewarding if the lesson I get would be applicable on a daily basis to make my life easier. As it stands, it will likely be one mountain I’ll have to climb for no apparent reason other than it’s there, and owes its existence mainly to my inexperience, which is likely making the process more complicated than it actually is.